Custom Metalwork No Refund Policy:
Please note that our metalwork products are custom made to order and a no refund policy applies. Our sales process requires fabrication drawings to be approved by the customer prior to manufacture. Please ensure you have read our terms and conditions on our quotes thoroughly and advise if you require further clarification of the terms prior to payment. All sales are final. Manufacturing lead-times vary depending on the size and style of your order. Driveway gate orders can range from 4-8 weeks. Please contact us to discuss your order and the ETA on delivery.
Gate & Door Hardware Returns:
Gate Hardware fitted to our metalwork products comes with the individual hardware manufacturers warranties which are confirmed on the terms and conditions of your quote. D&D Technologies has a lifetime warranty on hardware.
Gate Hardware purchases through Gate & Garden Ltd's website must be returned within 14 days of purchase and packaging unopened. A 20% restocking fee applies. Please check with us that you are purchasing the correct items prior to confirming your payment. Email any return queries to
Automation No Return Policy:
Gate Automation purchases have a No Return policy. Please check with us prior to making your final selection that you are purchasing the correct model to suit your gate. Email online pre-purchase queries through the Gate & Garden store website to .
Automation has a two year manufacturers warranty and back to base policy for warranty faults assessment which means the equipment must be couriered to our Auckland office.
For more information about our policy statement please phone 0800 242 837 or email for any queries relating to automation supplied by Red Stag Gates and Fences.